Built on trust.
Backed by controls.
Paynovate combines regulatory oversight, safeguarded client funds, security controls, and ongoing compliance to support trust across payments, accounts, and card services. Security is not treated as a separate exercise here. It is part of how we operate every day.
Working with Paynovate means your payment infrastructure sits on a regulated, security-conscious, and compliance-driven foundation. From safeguarded funds and onboarding controls to transaction monitoring and independent review, the aim is to give businesses a partner they can rely on as they grow.
A regulated foundation
Paynovate operates within a regulated financial framework in Europe. In Belgium and across the EU, we are licensed as an Electronic Money Institution by the National Bank of Belgium (NBB). These frameworks require ongoing compliance with safeguarding, capital, PSD legislation, AML, and KYC obligations. Paynovate is not a bank, but a regulated financial institution operating under the prudential authority of the NBB.
Client funds *safeguarded by law
As a licensed EMI, Paynovate is required to keep client funds separate from its own operational money. Client funds are held in safeguarded accounts in line with regulatory requirements.
*Safeguarding of funds is the legal obligation of a Belgian electronic money institution to ensure that funds received from customers in exchange for electronic money issued, and where applicable for payment services, are kept separate from the institution’s own assets or otherwise protected by an equivalent legally permitted mechanism, so that they are shielded from the claims of other creditors, in particular in the event of insolvency.
What this means in practice
Your funds are not treated as Paynovate’s working capital. They are protected under safeguarding rules that apply to licensed electronic money institutions.
Security in practice
Our security approach is supported by controls and practices designed to protect information, reduce risk, and support resilient operations. These include:
- user and privilege management
- strong authentication, including single sign-on, multi-factor authentication, and one-time passcodes
- encryption
- logging and monitoring
- vulnerability management
- security awareness measures
- anti-fraud controls
- transaction controls and risk-based limits
- resilience and performance testing
These measures form part of a broader security approach across Paynovate’s products and services, with a consistent focus on protection, accountability, and ongoing improvement.
Compliance built into onboarding and review
Compliance begins before onboarding and continues throughout the relationship. Every business relationship requires KYC/KYB verification before going live, followed by ongoing transaction monitoring and periodic compliance review. This helps us maintain a responsible, risk-aware operating model over time.
We take a case-by-case approach. Risk profile can affect the onboarding journey and timeline, but the starting point is always a proper review of the business and how it operates.
Independent oversight and recognised standards
External review is an important part of maintaining discipline and accountability. Paynovate is PCI DSS certified and undergoes regular third-party audits and reviews from industry stakeholders and local authorities. These assessments help reinforce due diligence and the responsible protection of information and services.
Where applicable, our card processing environments also support strong customer authentication requirements, including 3D Secure.
Scheme and issuer compliance
Paynovate operates within the standards and rules that apply across the payment scheme ecosystem. This includes requirements around fraud controls, chargeback handling, customer protection, and security programme compliance. For card products issued under Paynovate’s licence, scheme references and issuer wording are applied in line with the relevant regulatory and scheme requirements.
Data protection and operational resilience
Protecting information is only one part of the picture. Paynovate’s approach also focuses on resilience: the ability to operate dependably, respond thoughtfully, and continue improving in a changing environment. Through monitoring, controls, review, and testing, we work to support continuity as well as protection.
GDPR applies to the personal data we process for EU and UK clients.
Trust is built in the details.
How are client funds protected?
Client funds are safeguarded and held separately from Paynovate’s own money in line with regulatory requirements.
Does Paynovate undergo external review?
Yes. Paynovate is PCI DSS certified and undergoes regular third-party audits and reviews from industry stakeholders and local authorities.
What checks happen during onboarding?
Business relationships require KYB verification before onboarding, followed by ongoing monitoring and periodic compliance review throughout the relationship.
How does Paynovate approach scheme compliance?
Paynovate operates within scheme and regulatory requirements covering fraud controls, chargeback management, customer protection, and security programme compliance.